Terms & Conditions​

​Check In

16:00 ​- 19.30 hrs = Regular Check-In

10am-12noon​ - Early check-in can occasionally be available (eg if your room has not been occupied on the previous evening!)

Please check with ​us before booking ​if you have any questions!

  • Due to additional regulations and disinfecting requirements, we need time to ensure your room is safely prepared for you
  • ​If your travel arrangements mean this is difficult, we may be able to make alternative arrangements, but this cannot be guaranteed!
  • ​Please use the online booking system ​to ​indicate your approximate arrival time

Check Out

by 10.00 hrs

Children ​OVER 14 years old please!

Please note!  We cannot cater for younger children – however, children of 14 years and older are welcome at Landhaus Lilly.  

In one of our rooms (sold as a ‘double/triple room with balcony‘) we have a super kingsize bed, with a large single bed.  A 14+ year old child (or additional adult) can therefore share with 2 adults in this room type.

Deposit

When booking on the Landhaus Lilly website, a credit card is required to secure the booking.

​A small* non-refundable deposit will be processed **

If the booking is made within ​7 days of travel (or within 18 days if booking between 22 July-31 August) then the total amount will be processed.

If you do not have a credit card and wish to make a bank transfer for the deposit, please contact us (email info@landhauslilly.com or telephone +4366473025481) and we will make the booking on your behalf.  We will provisionally hold the space whilst the deposit is arranged.

​* If you need to cancel your booking due to contracting covid, we will refund your deposit on receiving written ​confirmation of your infection.

​** 10 Euro deposit generally (and 20 Euro deposit for bookings between 22 July - 31 August)

Cancellation Policy

In the unfortunate event that you need to cancel your booking – please advise us immediately.

  • If you have a link in your confirmation email to cancel the booking – please use this
  • If there is no link – please email us or telephone us directly

** Please ensure you receive a cancellation acknowledgement email – or your booking is still valid and any cancellation charges will apply **

Cancellation charges are calculated as follows - for bookings ​BEFORE 22 July and AFTER 31 August

  • For any booking cancelled or modified from the time of reservation, up to ​7 days before date of arrival, 10 Euros will be charged
  • If the booking is cancelled or modified later, or in the case of no-show, the total price of the reservation will be charged

Cancellation charges are calculated as follows - for bookings ​BETWEEN 22 July - 31 August

  • For any booking cancelled or modified from the time of reservation, up to ​18 days before date of arrival, 20 Euros will be charged
  • If the booking is cancelled or modified later, or in the case of no-show, the total price of the reservation will be charged

​* If you need to cancel your booking due to contracting covid, and you notify us ​immediately, we will refund your deposit on receiving written ​confirmation of your infection.

Insurance & Cancellation ​Insurance

​​Please ensure you have your own travel insurance (to cover any cancellation or other costs)

To get an online insurance quote with Europäische Reiseversicherung AG please click here:

ENGLISH

GERMAN

Smoking

Is not permitted inside the property

Pets

Sorry – no pets

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