Terms & Conditions​

​Check In

Between 16:00 and 19.30 hrs

  • ​If your travel arrangements mean you cannot check in at this time, we may be able to make alternative arrangements, but this cannot be guaranteed!
  • ​Please use the online booking system and make a note where indicated about your approximate arrival time

Check Out

by 10.00 hrs

Children over 14 years old

Please note!  We cannot cater for younger children – however, children of 14 years and older are welcome at Landhaus Lilly.  

In one of our rooms (sold as a ‘double/triple room with balcony‘) we have a super kingsize bed, with a large single bed.  A child (or additional adult) can therefore share with 2 adults in this room type.

Deposit

When booking on the Landhaus Lilly website, a credit card is required to secure the booking.  

The amount of the 1st night will be processed as a non-refundable deposit.  (If the booking is made within 30 days of travel, then the total amount will be processed).

If you do not have a credit card and wish to make a bank transfer for the deposit, please contact us and we will make the booking on your behalf.  We will provisionally hold the space whilst the deposit is arranged.

Cancellation Policy

In the unfortunate event that you need to cancel your booking – please advise us immediately.

  • If you have a link in your confirmation email to cancel the booking – please use this
  • If there is no link – please email us or telephone us directly

Please ensure you receive a cancellation acknowledgement email – or your booking is still valid!

Cancellation charges are calculated as follows

  • For any booking cancelled or modified from the time of reservation, up to 30 days before date of arrival, 100% of the first night will be charged
  • If the booking is cancelled or modified later, or in the case of no-show, the total price of the reservation will be charged

Smoking

Is not permitted inside the property

Pets

Sorry – no pets

Insurance

Please ensure you have your own travel insurance (to cover any cancellation or other costs)

Connect & Keep in Touch

css.php
EnglishGermanChinese (Simplified)CzechFrenchHungarianItalianKoreanPolishRussianSpanish