Terms & Conditions
Check In
16:00 - 19.30 hrs = Regular Check-In
10am-12noon - Early check-in can occasionally be available (eg if your room has not been occupied on the previous evening!)
Please check with us before booking if you have any questions!
- Due to additional regulations and disinfecting requirements, we need time to ensure your room is safely prepared for you
- If your travel arrangements mean this is difficult, we may be able to make alternative arrangements, but this cannot be guaranteed!
- Please use the online booking system to indicate your approximate arrival time
Check Out
by 10.00 hrs
Children OVER 14 years old please!
Please note! We cannot cater for younger children – however, children of 14 years and older are welcome at Landhaus Lilly.
In one of our rooms (sold as a ‘double/triple room with balcony‘) we have a super kingsize bed, with a large single bed. A 14+ year old child (or additional adult) can therefore share with 2 adults in this room type.
Deposit
When booking on the Landhaus Lilly website, a credit card is required to secure the booking.
A small* non-refundable deposit will be processed **
If the booking is made within 7 days of travel (or within 18 days if booking between 22 July-31 August) then the total amount will be processed.
If you do not have a credit card and wish to make a bank transfer for the deposit, please contact us (email info@landhauslilly.com or telephone +4366473025481) and we will make the booking on your behalf. We will provisionally hold the space whilst the deposit is arranged.
* If you need to cancel your booking due to contracting covid, we will refund your deposit on receiving written confirmation of your infection.
** 10 Euro deposit generally (and 20 Euro deposit for bookings between 22 July - 31 August)
Cancellation Policy
In the unfortunate event that you need to cancel your booking – please advise us immediately.
- If you have a link in your confirmation email to cancel the booking – please use this
- If there is no link – please email us or telephone us directly
** Please ensure you receive a cancellation acknowledgement email – or your booking is still valid and any cancellation charges will apply **
Cancellation charges are calculated as follows - for bookings BEFORE 22 July and AFTER 31 August
- For any booking cancelled or modified from the time of reservation, up to 7 days before date of arrival, 10 Euros will be charged
- If the booking is cancelled or modified later, or in the case of no-show, the total price of the reservation will be charged
Cancellation charges are calculated as follows - for bookings BETWEEN 22 July - 31 August
- For any booking cancelled or modified from the time of reservation, up to 18 days before date of arrival, 20 Euros will be charged
- If the booking is cancelled or modified later, or in the case of no-show, the total price of the reservation will be charged
* If you need to cancel your booking due to contracting covid, and you notify us immediately, we will refund your deposit on receiving written confirmation of your infection.
Insurance & Cancellation Insurance
Please ensure you have your own travel insurance (to cover any cancellation or other costs)
To get an online insurance quote with Europäische Reiseversicherung AG please click here:
Smoking
Is not permitted inside the property
Pets
Sorry – no pets