Terms & Conditions – Online Booking

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Full ‘Terms & Conditions’ are also shown when booking your accommodation online

 

Check In

Between 16:00 and 19.30 hrs
(Please let us know if your travel arrangements mean you cannot check in at this time – we may be able to make alternative arrangements!)

Check Out

By 10.00 hrs

Children

Please note!  We cannot cater for younger children – however, children of 14 years and older are welcome at Landhaus Lilly.  In one of our rooms (sold as a ‘double/triple room with balcony‘) we have a super kingsize bed, with a large single bed.  A child (or additional adult) can therefore share with 2 adults in this room type.

Deposit

Generally, the total amount of the 1st night will be processed as a deposit (eg for 1 – 5 night bookings).

For longer stays a larger deposit may be required (and will be confirmed by email as part of your terms and conditions of the reservation).

Cancellation Policy – online booking

In the unfortunate event that you need to cancel your booking – please advise us immediately!

  • If you have a link in your confirmation email to cancel the booking – please use this
  • If there is no link – please email us directly

Please ensure you receive a cancellation acknowledgement email – or your booking is still valid!

Cancellation charges are calculated as follows
(for all periods apart from 18 December – 3 January):

  • For any booking cancelled or modified from the time of reservation, up to 30 days before date of arrival, 100% of the first night will be charged
  • If the booking is cancelled or modified later, or in the case of no-show, the total price of the reservation will be charged

Cancellation charges are calculated as follows
(for all bookings for stays on or after 18 December and up to and including 3 January):

  • For any booking cancelled or modified from the time of reservation, up to 45 days before date of arrival, 100% of the first night will be charged
  • If the booking is for more than one night, and is cancelled or modified up to 30 days before date of arrival, 75% of the total price of the reservation will be charged
  • If cancelled or modified later, or in the case of no-show, the total price of the reservation will be charged

Smoking

Is not permitted inside the property

Pets

Sorry – no pets

Insurance

Please ensure you have your own travel insurance (to cover any cancellation or other costs)

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